FAQ

Frequently Asked Questions

Commonly asked questions about assisted living centers can vary depending on the individual's specific concerns and needs. Below are some questions that can provide a starting point for individuals and families when considering assisted living centers. However, it's essential to ask questions specific to your needs and preferences when researching potential facilities.

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  • Amenities

    • What types of accommodations are available?
      People often want to know about the different types of living spaces offered, such as private rooms, shared rooms, or apartments. We offer a wide range of living spaces that can be customized to your loved one's needs.
    • What services and amenities are included in the monthly fee?
      We understand families want to understand what is covered in the cost and what additional services may incur extra charges. Depending on your monthly plan, we can discuss what services and amenities make sense for your situation.
    • What social and recreational activities are offered?
      We offer a wide range of physical extra curriculars, creative, and group-based events. Seniors and their families are interested in the social opportunities and activities available to keep residents engaged and active.
    • How are meals provided?
      We have world-class dining curated by our personal and head chef. Restaurant-style meals are crafted for whole nutritional balance.
    • Is memory care available for individuals with dementia or Alzheimer's disease?
      Yes. We do offer memory care for individuals who are in need, and we can discuss the treatment plans that work best for your family. Families with loved ones experiencing memory issues can inquire about our specialized memory care services.
    • What is the policy on pets?
      We are pro-pet! We know many seniors are attached to their pets. They can bring them either as pets or therapy animals, and we do have pet-friendly accommodations on-site.
    • Are there opportunities for religious or spiritual activities?
      We do offer religious and spiritual activities on site. Our communities are crafted to offer you a refined, independent lifestyle, with all of the assistance you may need.

  • Facility

    • Is there an emergency response system in place?
      Yes, you can learn more about our emergency response system by contacting our home office. However, residents and their families will know that all emergencies, whether they are medical, security, or personal, are handled quickly and we have state-of-the-art systems and processes in place for quick response.
    • Is transportation provided for medical appointments and outings?
      Yes. Many residents rely on our facility's transportation to doctor's appointments and social outings.
    • Is there 24/7 staff availability?
      Our staff and licensed nurses, and partnership of medical professionals, are available around the clock for emergencies and assistance. We know this is crucial for many families when deciding which assisted living center to choose.
    • Can we bring our own furniture and personal belongings?
      Our seniors often want to know if they can personalize their living space with their own furniture and personal items. While there is limited space and we want to ensure your loved one feels comfortable, we can allow a certain number of personal belongings and furniture, up to a specific size.
    • Is there a medical staff on-site?
      Yes. Families can rest assured that there are nurses or medical professionals available to administer medication and handle medical emergencies.

  • General

    • What is the process for assessing and addressing changing care needs?
      We will always make sure you are an active participant in ensuring the best care for your loved one. When the need arises, families will be in the know how the facility handles changes in a resident's health or care requirements.
    • What is the admission process and what are the eligibility criteria?
      Depending on your loved one's needs, there will be specific criteria for assisted living options, long-term care options, or even nursing home options. People want to understand the steps involved in moving into the facility and whether there are specific criteria for admission.
    • Can residents have visitors, including overnight guests?
      It depends, but generally, yes. Residents can have visitors and overnight guests based on family approval. Questions about visitation policies and whether family and friends can stay overnight are common.
    • What is the cost, and how does payment work?
      Each plan will be customized to what your family needs. Contact us to know more about the financial aspects, including the monthly fees, payment options, and whether there is financial assistance available.
    • What is assisted living?
      This is often a common question, as people seek to understand what services and care are provided in an assisted living facility.
    • Can residents choose their healthcare providers?
      Our facilities will allow residents to choose their own doctors, however, we do also partner with local healthcare providers that can make transportation and scheduling much easier and seamless for your family.
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